Refund policy

Our Return Philosophy

At Western Crown, we stand behind the quality of our hats, caps, and leather products. However, if you are not entirely satisfied with your purchase, we offer a transparent and hassle-free 30-Day Return Policy.

Return Window

  • You have 30 days from the exact date your item is delivered to request a return or exchange. If 30 days have passed since your delivery date, unfortunately, we cannot offer you a refund or exchange.

Eligibility Conditions for Returns

To be eligible for a return, your item must meet the following criteria:

  • The item must be unused, unworn, unwashed, and in the exact same condition that you received it.

  • It must be in the original packaging with all tags, labels, and protective materials intact.

  • Note for Leather Products: Leather items must not show any signs of wear, stretching, creasing, or scratches.

Restocking Fees & Return Shipping Costs

  • Restocking Fee: We do not charge any restocking fees ($0.00).

  • Change of Mind / Incorrect Size: If you are returning an item because you changed your mind, didn't like the color, or ordered the wrong size, the customer is responsible for paying the return shipping costs.

  • Defective, Damaged, or Incorrect Items: If the item you received is defective, damaged during transit, or not what you ordered, Western Crown will cover the full cost of return shipping.

How to Initiate a Return

  1. Email us at support@westerncrown.store to request a return. Please include your Order Number, the item(s) you wish to return, and the reason for the return.

  2. Once your return request is approved, we will provide you with instructions.

  3. Securely pack the item(s) and ship them to our USA return facility: Return Address: Western Crown Returns 1721 Whispering Pines Circle, Dallas, TX 75240, United States.

Refund Process

Once your return is received at our Dallas warehouse and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5 to 7 business days.

Last updated date: September 25, 2026