Frequently Asked Questions (FAQ)
Shipping & Delivery
We are pleased to offer Free Shipping on all orders shipped within the United States. There are no hidden fees at checkout.
Our total estimated delivery time is 7 to 10 Business Days. This includes a processing time of 1 to 2 business days and a transit time of 6 to 8 business days.
Currently, Western Crown only ships within the United States.
All our products are stored locally and shipped directly from our warehouse located in Dallas, Texas, ensuring fast and reliable delivery across the US.
Once your order is dispatched from our Dallas warehouse, you will receive a shipping confirmation email containing a tracking number. You can use this number to monitor your package's progress.
Returns & Exchanges
We offer a hassle-free 30-Day Return Policy. You have 30 days from the date of delivery to request a return or exchange for items that are unworn, unused, and in their original condition with all tags attached.
No, we do not charge any restocking fees.
If you are returning an item due to a change of mind or ordering the wrong size, you are responsible for the return shipping costs. However, if you receive a defective, damaged, or incorrect item, we will cover the full cost of the return shipping.
All authorized returns must be sent to our USA warehouse: 1721 Whispering Pines Circle, Dallas, TX 75240, United States. Please email us at support@westerncrown.store before sending any items back.
Products & Manufacturing
Our high-quality hats, caps, and premium leather products are meticulously crafted by skilled artisans in our manufacturing facility in Karachi, Pakistan. They are then imported and stocked in our Dallas, TX warehouse for quick US distribution.
To maintain the quality of your leather goods, keep them away from prolonged direct sunlight and moisture. Wipe them clean with a soft, dry cloth. Avoid using harsh chemicals or rough materials that could scratch the leather.
Payments & Security
We process payments securely through Shopify Payments. We accept major credit and debit cards including Visa, Mastercard, American Express, Discover, and Diners Club. We also accept digital wallets like Apple Pay, Google Pay, and Shop Pay for a faster checkout experience.
Yes, absolutely. Our website is hosted on Shopify, which is Level 1 PCI DSS compliant. We use SSL encryption to ensure that your personal and payment information is kept 100% secure. We do not store your credit card data on our servers.
All prices listed on our store are in US Dollars (USD).
Contact & Support
We are always here to help! You can reach us via email at support@westerncrown.store or call us at +1 214-204-6800 (Monday to Friday, 9 AM to 5 PM EST). We aim to respond to all email inquiries within 24 hours.